FAQ

Our company name, VTHROTL, is pronounced "V Throttle," short for "Virtual Throttle." It’s a nod to our passion for racing and high-performance simulators!

Our simulators are designed for serious racing enthusiasts who want a high-performance experience. The hardware we use isn’t your average gaming setup—these are professional-grade components built for precision and durability. The cost reflects the quality of the materials, the time spent on custom assembly, and the meticulous testing we do to ensure everything runs perfectly. Plus, we provide hands-on training and support, so you’re not just investing in hardware—you’re getting a complete, personalized experience tailored to your needs.

Vthrotl Simulators proudly serves Southwestern Ontario, with a current service area that extends up to 200 kilometers from London, ON.

While our hands-on services are focused on Southwestern Ontario, we’re always happy to offer advice and guidance no matter where you're located. If you're outside our service area, we can help you explore the best options for your sim racing setup and connect you with trusted partners to get you racing, even if you're a bit farther away!

The typical turnaround time for a turnkey simulator is about 4-6 weeks. Since each system is built to your specifications, we take the time to carefully assemble, test, and fine-tune everything. Factors like product availability or any custom requests can sometimes affect this timeline, but we’ll keep you updated every step of the way, so you’ll always know when to expect delivery.

In most cases, we plan for a 6-8 hour setup to ensure your simulator is perfectly fitted and to provide a personalized training session. For those seeking an elevated experience, we offer an optional return visit the next day for any fine-tuned adjustments based on your feedback. Please note that this premium service comes at an additional cost - our goal is to ensure everything feels just right for you.

Each simulator we build is custom-made to suit your specific needs, so it's not as simple as offering a one-size-fits-all solution. As a local small business, and not an online shop, we provide personalized service by offering a quote to ensure you’re getting the right setup for your space, budget, and performance requirements. This approach guarantees you’re investing in a simulator tailored to give you the best experience possible.

We prefer e-transfers or wire deposits as our primary payment methods. These options ensure faster processing and help us keep costs down for everyone. We also accept credit card payments through our FreshBooks platform for your convenience. Please note that credit card payments may incur transaction fees which are automatically processed at the time of payment. If you have questions or need assistance with payment, feel free to contact us at payments@vthrotl.com.

Due to the custom, made-to-order nature of our simulators, our standard payment policy requires a 75% deposit upon agreement of the quoted price. This ensures all necessary hardware can be procured, and assembly can begin. The remaining 25% balance is required before the simulator leaves for delivery. Full payment must be received before setup at your location. All payments are non-refundable once hardware procurement and assembly have begun.